Staff Training
Essentials of Client Service & Enhancing Your Telephone Skills: For all front line staff
including Receptionists, Exam room Assistants, and Technicians to ensure you are providing the best
client experience possible!
Program Objectives:
- To deliver extraordinary customer service through successful reception management procedures
- To impart a sense of trust and compassion through voice and body language expression
- To build long-term relationships with clients by providing exceptionally friendly service
- Appropriate greeting, discharge and follow-up procedures
- To handle telephone inquiries, communicate fees, and deal with walk-in clients
- Understand that extraordinary customer satisfaction is key to the success of a veterinary practice
- To elevate level of telephone communication skills through courtesy, warmth and elegance
- How to handle telephone situations such as an upset client, a price shopper, an emergency call
- To Understand the importance of first impressions and that the receptionist is the gatekeeper of the practice
Enhance Your Dental Practice
with Lifelearn Team Training
Understanding Dental Hygiene: For Receptionists, Technicians and Assistants to give the
knowledge necessary to promote dentistry to pet owners!
Program Objectives:
- Learn basic anatomy of the mouth and teeth
- Learn the importance of home dental care and home dental care products
- Learn to educate clients on the importance o` dental hygiene
- Learn to educate clients to brush their pet's teeth and the steps involved in a dental cleaning
Periodontal Disease: For Veterinarians, Technicians and Treatment Room Assistants to
learn all the techniques necessary for preventing periodontal disease in small animals!
Program Objectives and Content:
- Learn periodontal disease assessment, treatment and home care
- References on anatomy, charting, complete dental exam instrumentation, analgesia, antibiotics
- Many video procedures including scaling, probing, gingivectomy and gingivoplasty
- Four clinical cases with emphasis on procedure and treatment
